Refund Policy

Exercise & Sports Science Australia (ESSA) – Refund/ ExchangePolicy

Approved by:

ESSA National Board

Date Approved:

June 2006

Date Effective:

June 2006

Date of Next Review:

March 2012

Policy Delegate:

ESSA staff

Policy Overview

Exercise and Sports Science puts the needs of our members first. We are committed to providing value-for-money membership services for our members.

Our Refund Policy sets out the commitments we make to all our members and some of their responsibilities as members.

To discuss your refund, please contact us via email at sales@essa.org.au or call 07 3856 5622.

Membership fees

ESSA membership subscription is a non-refundable fee. In the case of a member making an application in writing to the National Office within 30 days of making the payment a refund will be considered. A newly accredited member may seek a refund by application to the National Office within 30 days of making the payment. The application must state the reasons for the request of refund of accreditation fees and membership fees. The application must also contain all original certificates issued by ESSA from that payment. A $50 administration fee will apply to handle the process.

Continuing education courses

You may cancel your registration without penalty or obligation by submitting to ESSA a signed and dated written notice post marked 10 working days prior to the date of your states workshop. After this date, due to the nature of this program, payment of 50% of the full non-member fee will be charged to cover expenses, including lost revenue.

Cancellations made within three days of the workshop will not be refunded. If you are unable to attend for any reason you may have someone substitute for you – just call the ESSA office prior to the event on (07) 3856 5622 to advice of the change.

If insufficient registrations are reached ESSA have the right to cancel this workshop and full re-funds will be given. ESSA will take no responsibility for any additional costs incurred to the registrant.

Merchandise (clothing, DVD)

If a member is not satisfied with the ESSA merchandise, members are to contact the ESSA office within 5 business days of the delivery date. The association is happy to exchange sizes if the item still has its tags and is undamaged.Members are responsible for the additional postage costs with exchanged merchandise.  Shipping and handling fees are non-refundable. All returns must be pre-paid by the buyer. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

For faulty items, these will be inspected by the ESSA office and if the item is deemed to be faulty due to manufacturing, ESSA will replace or refund free of additional postage changes. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.