Guild Insurance has many years’ experience in managing and analysing liability claims for many different types of professional groups. This information is then used to deliver risk messages to assist professionals undertake their work in a way which lowers their risk.
Note taking and consent are two vital processes for best practice. Guild Insurance’s experience shows that poor note taking and consent can contribute to incidents occurring and therefore complaints being received from clients. However poor note taking and consent also make it difficult to defend the actions and behaviour of a professional in the event there’s been a complaint.
This session will provide attendees with an understanding of what’s considered best practice in terms of note taking and consent, why these expectations are in place and the implications for not adhering.
The recording is of a webinar presented by ESSA on 28 November 2017.
Presented by Christie Boucher
Christie has almost 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For more than 10 years Christie’s career has been focused on developing risk management education resources and programs for various health and other professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.
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Any Accredited Exercise Scientist, Accredited Exercise Physiologist, Accredited Sports Scientist and/or Accredited High Performance Manager
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