It’s easy for professionals to assume that when a client complains it’s usually related to a poor clinical outcome for that client. However Guild Insurance’s experience in managing professional indemnity claims suggests the reasons behind complaints are much more varied. Guild sees many complaints where the behaviour, communication and professional conduct of the professional is the cause of the client’s complaint. This session will cover what professionals can and should be doing to reduce the likelihood of these complaints from occurring, as well as how to respond to them if they do occur so they don’t escalate.

Presented by Ms Christie Boucher, BAppSc, GDip

Christie has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For more than 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Schedule

Wednesday, 2 December 2020
7:30pm - 9:00pm AEDT

Please note, the times listed are in Australian Eastern Daylight Savings Time.
Your local time will be:

ACT:		7:30pm - 9:00pm
NSW:		7:30pm - 9:00pm
NT:		6:00pm - 7:30pm
QLD:		6:30pm - 8:00pm
SA:		7:00pm - 8:30pm
TAS:		7:30pm - 9:00pm
VIC:		7:30pm - 9:00pm
WA:		4:30pm - 6:00pm

Please note: This is a live webinar and needs to be watched at the specified time above. If you are unable to watch the webinar live, it will be produced as podcast and can be purchased within the following month.

Rates per person

ESSA Member		$30.00
Non-Member		$50.00
ESSA Student Member		$15.00
Student Non-Member		$25.00

Please see terms & conditions for registration type definitions.

Access to Webinar

You will be provided information on how to access this webinar within your registration confirmation email.
NB: A confirmation of your attendance is required.
 

Target Audience

Any Accredited Exercise Scientist, Accredited Exercise Physiologist, Accredited Sport Scientist Level 1, Accredited Sport Scientist Level 2 and/or Accredited High Performance Manager 

ESSA CPD Points

Registration

Registration is now closed for this Webinar.
If you have any queries, please contact the ESSA national office on 07 3171 3335, or email [email protected].

Please note:
* Credit card payment is required with online registration which holds a 1% merchant fee. Merchant fee included in registration cost below.
* If a tax invoice is required for payment to be made, please use the manual form.
* Upon registering to any ESSA professional development, you automatically agree to our terms & conditions.

Disclaimers

• All accredited persons, regardless of any professional development completed/ attended must refer to their accreditation’s Scope of Practice/Standards, and only treat/practice within the same. 
• ESSA confirms that at the date of release, this professional development meets the requirements of the ESSA Continuing Professional Development Points Guidelines. The information contained in this professional development is of a general nature only, and while every effort and care has been taken to ensure that all representations are accurate as at the date of its release, ESSA accepts no legal liability for any loss or damage suffered as a result of any information provided in this professional development.
• ESSA recommends that its members seek appropriate independent professional advice specific to their particular purposes and circumstances (including the provision of medical advice to patients) before relying on it.
• All professional development listed is correct at time of publication, and is subject to change at any time without notice.