Applying effective communication and soft skills can improve client retention and engagement. Effective retention skills include goal setting, visualisation, applying behaviour change models, and developing social connection opportunities for clients. This CPD provides an overview of recommended retention strategies and how they combine improved client outcomes and financial benefits for the practitioner.
During a typical client journey through the Exercise Right for Active Ageing project, the practitioner has 12 opportunities to continually assess a client’s medical history, needs and goals. Practitioners should aim to develop an individual plan for each client to retain the client beyond their subsidised sessions.
Early career practitioners need to be confident in accessing the most appropriate funding pathway to support their clients. This requires knowledge of the available funding options for their client cohorts, and the skills to remain updated on changing policy and criteria. Many clients are unaware of funding they are eligible for, and it is the responsibility of the practitioner to educate and inform their client to reduce financial barriers when possible.
The PDO provides early career practitioners with examples of ESSA developed and partner programs which they can access through further training, certification or licensing to improve the practitioner’s ability to provide more services for their clients. Examples include the HEAL™ program, EIM and the Early Career Network.
The recording is of a webinar presented by ESSA on 4 September 2019.
Presented by Dr Sharon Hetherington, PhD, ESSAM, AEp & Ms Anna Harrington, BHS, PGHS(SP)
Sharon has a PhD for research in the area of exercise and ageing. She has experience working with aged and community care organisations working across a variety of funding streams.
Rates per person
|ESSA Student Member
Please see terms & conditions for registration type definitions.
Access to podcast
You will be provided all information to access this podcast within your registration confirmation email.
Any Accredited Exercise Scientist and Accredited Exercise Physiologist who completed the Expression of Interest for the Move it Aus - Better Ageing Grant.
ESSA CPD Points
Successful completion of an assessment, within 60 days is required to earn applicable CPD Points
Online: After signing into your ESSA profile, select the blue "Register Myself" button below
Manual Form: click here
International Membership Registration (including BASES, CEPA and SESNZ): click here
* Credit card payment is required with online registration which holds a 1.0% merchant fee. Merchant fee included in registration cost below.
* If a tax invoice is required for payment to be made, please use the manual form.
* Upon registering to any ESSA professional development, you automatically agree to our terms & conditions.
- All accredited persons, regardless of any professional development completed/ attended must refer to their accreditation’s Scope of Practice/Standards, and only treat/practice within the same.
- ESSA confirms that at the date of release, this professional development meets the requirements of the ESSA Continuing Professional Development Points Guidelines. The information contained in this professional development is of a general nature only, and while every effort and care has been taken to ensure that all representations are accurate as at the date of its release, ESSA accepts no legal liability for any loss or damage suffered as a result of any information provided in this professional development.
- ESSA recommends that its members seek appropriate independent professional advice specific to their particular purposes and circumstances (including the provision of medical advice to patients) before relying on it.
- If using an ESSA member promo code to purchase this podcast, the promo code has a maximum value of $30, so any outstanding balance will be payable at time of purchase.